How to use Xiaomi Live Video Support
To use Xiaomi live video support Xiaomi and redmi customers Xiaomi India Online Portal You can register on (Xiaomi India online portal). After registration, the tech support expert will call the customer on his phone. First the problem of the customer will be heard on the phone, after that the link of the video calling tool will be sent to the customer.
After the consent of the customer, the tech expert will see the device through the phone camera and will tell the solution to the problem on the video call itself. If the issue cannot be resolved over the video call, and the device is under warranty, an engineer will be dispatched to the customer. Engineer visit will not be charged for the device with warranty.
The facility of live video support of Xiaomi has been started for devices like Xiaomi SmartTV, Vacuum Cleaner, Water Purifier, Robot. Live video support will also be available to Redmi customers. Muralikrishnan B, President, Xiaomi India, said on the occasion that the company’s foremost goal is to build long-lasting relationships with customers and provide new and innovative services to customers. With the introduction of live video support, customers will be able to get instant solutions to their problems, which will make their everyday life a lot easier.
Video call support has been started in 11 languages including Hindi, English, Gujarati, Tamil. Xiaomi AI Bot is available 24×7 in Hindi and English languages. Apart from this, the company also has an app called Xiaomi Service Plus, which is already available to the customers.