According to a news agency (IANS) report, a CBI official said that shocking information was found during the raid. Travel agents were allegedly bypassing the manual system to buy tickets. Illegal softwares were being used to do this. The agents involved in this illegal activity were identified by the CBI and a search operation was also launched.
During the search, CBI has recovered several items including digital devices, mobile phones using illegal software, incriminating documents and tickets of passengers already booked using illegal software. CBI has also identified the person who was selling illegal software to the agents.
It is noteworthy that every day crores of people book tickets through IRCTC website and app. The full form of IRCTC is ‘Indian Railway Catering and Tourism Corporation’. About 2.5 crore people travel daily through Indian Railways. This number increases further during the festive season. Everyday a large number of people book tickets with the help of IRCTC. Many times people complain that they do not get confirmed seats even after booking tickets several months in advance.